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DELL 3Y Next Business Day – 5Y Next Business Day

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Data-sheet quality:
created/standardized by Icecat
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93100
Info modified on:
14 Mar 2024, 17:58:49
Bullet Points DELL 3Y Next Business Day – 5Y Next Business Day:
  • - Access to support is available Monday to Friday during local business hours.
  • - Remote diagnosis, online and technical telephone support
  • - Replacements parts and materials
  • - For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an onsite service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on- site the next business day.
  • - There are specific restrictions and terms to this service:
  • - Technicians are available Monday-Friday from 8:00 am to 6:00 pm local time, excluding local holidays.
  • - Generally, calls received by Dell before 5:00 pm local time qualify for next-business day service, however, regional differences apply.
  • - In the event that additional parts/resources are required once the on-site technician is at the Customer’s site, work may be temporarily suspended until the additional parts/resources arrive
  • - If you need more than business hours support. Consider ProSupport
Long product name DELL 3Y Next Business Day – 5Y Next Business Day:

3Y Next Business Day – 5Y Next Business Day

DELL 3Y Next Business Day – 5Y Next Business Day:

Should the system develop a fault and for issues that cannot be resolved remotely, a service technician can be dispatched to the customer’s location, a technician will typically arrive on-site the next business day.

Short summary description DELL 3Y Next Business Day – 5Y Next Business Day:

DELL 3Y Next Business Day – 5Y Next Business Day, 5 year(s), 8x5, Next Business Day (NBD)

Long summary description DELL 3Y Next Business Day – 5Y Next Business Day:

DELL 3Y Next Business Day – 5Y Next Business Day. Number of years: 5 year(s), Service time (hours x days): 8x5, Next Business Day (NBD)

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