<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE ICECAT-interface SYSTEM "https://data.icecat.biz/dtd/ICECAT-interface_response.dtd">
<!--source: Icecat.biz 2026-->
<!--Language ID: 1-->
<!--Version: v2-->
<ICECAT-interface xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="https://data.icecat.biz/xsd/ICECAT-interface_response.xsd">
 <Product Code="1" HighPic="https://images.icecat.biz/img/gallery/24592899_0822800883.jpg" HighPicHeight="200" HighPicSize="22698" HighPicWidth="200" ID="29845166" LowPic="https://images.icecat.biz/img/gallery_lows/24592899_0822800883.jpg" LowPicHeight="200" LowPicSize="22698" LowPicWidth="200" Name="Upgrade from 1Y ProSupport to 1Y ProSupport 4H" IntName="1Y PS NBD - 1Y PS 4H MC" LocalName="Upgrade from 1Y ProSupport to 1Y ProSupport 4H" Pic500x500="" Pic500x500Height="0" Pic500x500Size="0" Pic500x500Width="0" Prod_id="890-23008" Quality="ICECAT" ReleaseDate="" ThumbPic="https://images.icecat.biz/img/gallery_thumbs/24592899_0822800883.jpg" ThumbPicSize="7185" Title="DELL Upgrade from 1Y ProSupport to 1Y ProSupport 4H" GeneratedIntTitle="DELL 1Y PS NBD - 1Y PS 4H MC" GeneratedLocalTitle="DELL 1Y PS NBD - 1Y PS 4H MC 1 year(s)" BrandLocalTitle="DELL Upgrade from 1Y ProSupport to 1Y ProSupport 4H">
  <CategoryFeatureGroup ID="10668" No="-10">
   <FeatureGroup ID="0">
    <Name ID="5073" langid="1" Value="Technical details"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="4302" No="8">
   <FeatureGroup ID="67">
    <Name ID="27423" langid="1" Value="Packaging data"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="41720" No="15">
   <FeatureGroup ID="76">
    <Name ID="28540" langid="1" Value="Certificates"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="24410" No="6">
   <FeatureGroup ID="116">
    <Name ID="78852" langid="1" Value="Packaging content"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="53773" No="0">
   <FeatureGroup ID="143">
    <Name ID="618812" langid="1" Value="Battery"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="78124" No="0">
   <FeatureGroup ID="144">
    <Name ID="619994" langid="1" Value="Brand-specific features"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="77434" No="0">
   <FeatureGroup ID="146">
    <Name ID="624346" langid="1" Value="Other features"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="10667" No="30">
   <FeatureGroup ID="185">
    <Name ID="1219853" langid="1" Value="Features"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="33479" No="-50">
   <FeatureGroup ID="198">
    <Name ID="1788927" langid="1" Value="Logistics data"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="60269" No="5">
   <FeatureGroup ID="232">
    <Name ID="3464238" langid="1" Value="Supplier features"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="72274" No="14">
   <FeatureGroup ID="279">
    <Name ID="7392238" langid="1" Value="Sustainability"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <CategoryFeatureGroup ID="82024" No="0">
   <FeatureGroup ID="309">
    <Name ID="9212764" langid="1" Value="Safety regulation &amp; standards"/>
   </FeatureGroup>
  </CategoryFeatureGroup>
  <Category ID="788">
   <Name ID="3727627" langid="1" Value="Warranty &amp; Support Extensions"/>
  </Category>
  <EANCode/>
  <ReleaseDate/>
  <EndOfLifeDate/>
  <ReasonsToBuy/>
  <BulletPoints>
   <BulletPoint Value="24x7 access to certified hardware and software experts" langid="1" No="1"/>
   <BulletPoint Value="Collaborative support with 3rd party vendors" langid="1" No="2"/>
   <BulletPoint Value="Hypervisor, Operating Environment Software and OS support" langid="1" No="3"/>
   <BulletPoint Value="A consistent level of support available for Dell EMC hardware, software and solutions" langid="1" No="4"/>
   <BulletPoint Value="4 Hour Mission Critical onsite parts and labour response" langid="1" No="5"/>
  </BulletPoints>
  <GeneratedBulletPoints>
   <GeneratedBulletPoint Value="ProSupport Mission Critical" langid="1" No="1"/>
   <GeneratedBulletPoint Value="1 year(s)" langid="1" No="2"/>
   <GeneratedBulletPoint Value="Service time (hours x days): 24x7x365" langid="1" No="3"/>
   <GeneratedBulletPoint Value="Response time: 4 h" langid="1" No="4"/>
   <GeneratedBulletPoint Value="Phone support On-site support Web support" langid="1" No="5"/>
  </GeneratedBulletPoints>
  <ProductBundled/>
  <ProductDescription ID="48055137" LongDesc="Conquer data centre complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell EMC offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.&lt;br&gt;&lt;br&gt;Mission Critical is a rapid resolution option, giving 4 hour parts and/or labour response. Rely on Dell EMC to get you back up and running fast.&lt;br&gt;&lt;br&gt;*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details." ManualPDFSize="0" ManualPDFURL="" MiddleDesc="" PDFSize="0" PDFURL="" ShortDesc="1Y ProSupport – 1Y ProSupport for Enterprise with Mission Critical response" URL="http://www1.euro.dell.com/content/topics/topic.aspx/emea/topics/services/en/support_services?c=eu" WarrantyInfo="" langid="1"/>
  <ProductFeature Localized="0" ID="289648564" Local_ID="0" Value="ProSupport Mission Critical" CategoryFeature_ID="188321" CategoryFeatureGroup_ID="10667" No="300007" Optional="0" Presentation_Value="ProSupport Mission Critical" Translated="0" Mandatory="0" Searchable="0">
   <LocalValue Value="ProSupport Mission Critical">
    <Measure ID="29">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="24668">
    <Measure ID="29" Sign="">
     <Signs/>
    </Measure>
    <Name ID="2039509" langid="1" Value="Service type"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="289648578" Local_ID="0" Value="Parts and Labour" CategoryFeature_ID="188334" CategoryFeatureGroup_ID="10667" No="300006" Optional="0" Presentation_Value="Parts and Labour" Translated="1" Mandatory="0" Searchable="0">
   <LocalValue Value="Parts and Labour">
    <Measure ID="29">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="1885">
    <Measure ID="29" Sign="">
     <Signs/>
    </Measure>
    <Name ID="5843" langid="1" Value="Service included"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="186047958" Local_ID="0" Value="24x7x365" CategoryFeature_ID="8745" CategoryFeatureGroup_ID="10667" No="200001" Optional="0" Presentation_Value="24x7x365" Translated="0" Mandatory="0" Searchable="0">
   <LocalValue Value="24x7x365">
    <Measure ID="29">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="1929">
    <Measure ID="29" Sign="">
     <Signs/>
    </Measure>
    <Name ID="5949" langid="1" Value="Service time (hours x days)"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="186047959" Local_ID="0" Value="4" CategoryFeature_ID="20042" CategoryFeatureGroup_ID="10667" No="200001" Optional="0" Presentation_Value="4 h" Translated="0" Mandatory="0" Searchable="0">
   <LocalValue Value="4">
    <Measure ID="46">
     <Signs>
      <Sign ID="30" langid="1"><![CDATA[h]]></Sign>
     </Signs>
    </Measure>
   </LocalValue>
   <Feature ID="3526">
    <Measure ID="46" Sign="">
     <Signs>
      <Sign ID="30" langid="1"><![CDATA[h]]></Sign>
     </Signs>
    </Measure>
    <Name ID="33850" langid="1" Value="Response time"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="186047957" Local_ID="0" Value="1" CategoryFeature_ID="21190" CategoryFeatureGroup_ID="10667" No="130009" Optional="0" Presentation_Value="1 year(s)" Translated="0" Mandatory="0" Searchable="0">
   <LocalValue Value="1">
    <Measure ID="75">
     <Signs>
      <Sign ID="58" langid="1"><![CDATA[year(s)]]></Sign>
     </Signs>
    </Measure>
   </LocalValue>
   <Feature ID="3834">
    <Measure ID="75" Sign="">
     <Signs>
      <Sign ID="58" langid="1"><![CDATA[year(s)]]></Sign>
     </Signs>
    </Measure>
    <Name ID="44876" langid="1" Value="Number of years"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="289648569" Local_ID="0" Value="Y" CategoryFeature_ID="51354" CategoryFeatureGroup_ID="10667" No="100010" Optional="0" Presentation_Value="Yes" Translated="1" Mandatory="0" Searchable="0">
   <LocalValue Value="Yes">
    <Measure ID="26">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="8664">
    <Measure ID="26" Sign="">
     <Signs/>
    </Measure>
    <Name ID="728911" langid="1" Value="Phone support"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="186047961" Local_ID="0" Value="Y" CategoryFeature_ID="51355" CategoryFeatureGroup_ID="10667" No="100010" Optional="0" Presentation_Value="Yes" Translated="1" Mandatory="0" Searchable="0">
   <LocalValue Value="Yes">
    <Measure ID="26">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="8665">
    <Measure ID="26" Sign="">
     <Signs/>
    </Measure>
    <Name ID="728952" langid="1" Value="On-site support"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="289648576" Local_ID="0" Value="Y" CategoryFeature_ID="188327" CategoryFeatureGroup_ID="10667" No="100010" Optional="0" Presentation_Value="Yes" Translated="1" Mandatory="0" Searchable="0">
   <LocalValue Value="Yes">
    <Measure ID="26">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="29054">
    <Measure ID="26" Sign="">
     <Signs/>
    </Measure>
    <Name ID="2621809" langid="1" Value="Web support"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="289648577" Local_ID="0" Value="Y" CategoryFeature_ID="188328" CategoryFeatureGroup_ID="10667" No="100008" Optional="0" Presentation_Value="Yes" Translated="1" Mandatory="0" Searchable="0">
   <LocalValue Value="Yes">
    <Measure ID="26">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="29055">
    <Measure ID="26" Sign="">
     <Signs/>
    </Measure>
    <Name ID="2621860" langid="1" Value="Troubleshooting"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="289648579" Local_ID="0" Value="Y" CategoryFeature_ID="188335" CategoryFeatureGroup_ID="10667" No="100000" Optional="0" Presentation_Value="Yes" Translated="1" Mandatory="0" Searchable="0">
   <LocalValue Value="Yes">
    <Measure ID="26">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="29056">
    <Measure ID="26" Sign="">
     <Signs/>
    </Measure>
    <Name ID="2621911" langid="1" Value="Parts replacement"/>
   </Feature>
  </ProductFeature>
  <ProductFeature Localized="0" ID="186047845" Local_ID="0" Value="DELL X4012" CategoryFeature_ID="44204" CategoryFeatureGroup_ID="10667" No="99919" Optional="0" Presentation_Value="DELL X4012" Translated="0" Mandatory="0" Searchable="0">
   <LocalValue Value="DELL X4012">
    <Measure ID="29">
     <Signs/>
    </Measure>
   </LocalValue>
   <Feature ID="890">
    <Measure ID="29" Sign="">
     <Signs/>
    </Measure>
    <Name ID="3321" langid="1" Value="Compatibility"/>
   </Feature>
  </ProductFeature>
  <ProductGallery>
   <ProductPicture IsMain="Y" LowPic="https://images.icecat.biz/img/gallery_lows/24592899_0822800883.jpg" LowPicHeight="200" LowPicWidth="200" LowSize="22698" No="1" Original="https://images.icecat.biz/img/gallery_raw/24592899_0822800883.jpeg" OriginalSize="9582" Pic="https://images.icecat.biz/img/gallery/24592899_0822800883.jpg" Pic500x500="" Pic500x500Height="0" Pic500x500Size="0" Pic500x500Width="0" PicHeight="200" PicWidth="200" ProductPicture_ID="28287501" Size="22698" ThumbPic="https://images.icecat.biz/img/gallery_thumbs/24592899_0822800883.jpg" ThumbSize="7185" Type="ProductImage" UpdatedDate="2024-03-14 19:26:10"/>
  </ProductGallery>
  <ProductMultimediaObject>
   <MultimediaObject ContentType="application/pdf" Date="2018-10-26 20:04:03" Description="Generated PDF" KeepAsURL="0" MultimediaObject_ID="0" Type="leaflet" UUID="00000000-0000-0000-0000-000000000000" langid="1" Height="0" PreviewHeight="0" PreviewSize="0" PreviewUrl="" PreviewWidth="0" Size="0" URL="https://icecat.biz/rest/product-pdf?productId=29845166&amp;lang=en" Width="0"/>
  </ProductMultimediaObject>
  <ProductRelated/>
  <SummaryDescription>
   <ShortSummaryDescription langid="1">DELL Upgrade from 1Y ProSupport to 1Y ProSupport 4H, 1 year(s), 24x7x365</ShortSummaryDescription>
   <LongSummaryDescription langid="1">DELL Upgrade from 1Y ProSupport to 1Y ProSupport 4H. Number of years: 1 year(s), Service time (hours x days): 24x7x365, Response time: 4 h</LongSummaryDescription>
  </SummaryDescription>
  <Supplier ID="292" Name="DELL"/>
  <CatalogObjectCloud>
   <ProductPage QRCodeURL="https://qr.icecat.biz/coc/81dce9af-fc2c-4ad8-95e7-1d590bccd24f" URL="https://coc.icecat.biz/81dce9af-fc2c-4ad8-95e7-1d590bccd24f"/>
  </CatalogObjectCloud>
 </Product>
</ICECAT-interface>
